1. Why buy Software Maintenance?

• Always the latest version of the product.
• A more straightforward and more flexible distribution of news from the manufacturer to the user.
• Ensuring legislative and functional continuity of system maintenance.
• Clearly defined rules for providing technical support.
• The more modules the client uses, this makes software upgrades more cost-effective.
• Expenditure on new software versions is completely predictable and perfectly accurate scheduled in terms of both costs and timing.
• Easier coordination and planning of installations between the user and our staff.
• Simplified ordering system.

2. Software Maintenance validity

• When customer purchase a product automatically gets Software Maintenance for 1 year (12 months) from the date or product registration.
• After this time, the service can be extended for another 1 or 2 years.

3. What is the content of Software Maintenance?

• The service includes access to current versions of the product.
• Hotline (SLA1 basic option/SLA2 extended option/SLA3 assigned consultant).
• Application access - TeamOnline HELPDESK.
• Discounted price for technicians services and programming services (10% discount).

4. What happens if Software Maintenance expires?

• Upon expiration of Software Maintenance, it is possible to continue to use the product in the latest version released before the expiration of your Software Maintenance with restrictions.
• If Software Maintenance is not purchased, it can be purchased and registered backwards in the past years. Software Maintenance is always established exactly 1 year after the original Software Maintenance expired.

5. Software Maintenance price

• The 1-year Software Maintenance Fee is calculated from the current price list of purchased licenses.